Credit Card Disputes
The following Credit Card Disputes Policy applies to all customers:
Your transaction will appear on your bank statement as "CRS INC ECOMMERCE 877-378-0065."
Before you contact your credit company or PayPal to remove a charge you don't recognize on your bank statement, call the telephone number next to the transaction to investigate the charge. Credit card disputes (also known as "chargebacks" in the industry) take time and energy to get reversed. In most cases it is not a fraudulent charge; the credit card holder has simply forgotten about the charge.
We take chargebacks seriously!
If you contact your credit card company or PayPal to remove a charge without first calling us, or if you contact them to dispute the charges because we overrode your decision for "no signature" to "signature required," or if you signed our "signature waiver" document so we could deliver your package, or if you dispute the charges because you didn't want to make arrangements to sign, redirect or pick up the package, or if you dispute the charge because someone in the household received the package and you were not made aware of it, or if you dispute the charge because you didn't want to wait for our refund check to arrive, or if you dispute the charge on items that were returned without an RMA (Return Merchandise Authorization) number, or if you dispute the charge because you refused the package because of your country's custom requirements that you pay duties, taxes, and/or any other fees associated with any package you ordered in the United States for importation into your country, then we will take action to reverse the chargeback.
If our action to reverse the chargeback is successful, a bill for an administrative fee of $55 to process the chargeback reversal will be sent to you. If we are unsuccessful in our action to reverse the chargeback, we will send you a bill for the original order amount plus a $55 administrative fee.
If a package was refused and sent back to us for any reason other than what's outlined for RMA customers listed in the Return Policy in our Customer Support Center, the original shipping and handling cost along with the return shipping will be added to the bill, and a 50% restocking fee will also be added. In either case, if the bill is not paid to us within 30 days, it will then be turned over to a collection agency. If the bill is not paid within 30 days after you've been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.
In cases in which the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the United States or to a Post Office box, we will file a complaint for criminal mail fraud with the U.S. Postmaster.
Please first call us to investigate a transaction that you don't recognize before contacting your credit card company or PayPal to remove the charge.
Previous revision 05/31/10. This revised Credit Card Disputes policy took effect as of 09/04/13.