Safe Shopping Guarantee

Our new ClickCartPro shopping cart system is designed to be secure from the ground up. Credit card data is not stored in the shopping cart system. It is only used to verify your payment in real-time, and then it is discarded. Simply put, your credit card information is safe from prying eyes.

Security

If your browser supports a security protocol such as SSL (Secure Sockets Layer) or PCT (Private Communication Technology), and nearly all do, you can safely order products online. Once your browser requests a secure connection to our server during the checkout process, a Security Alert Box will appear. This tells you that your browser is attempting to establish a secure connection with our server. Note that NO information is transmitted over the internet until this connection is established.

Upon establishing the secure connection, a "locked padlock" icon, or possibly a "key," will display on the status bar just above your start bar. After you complete checkout and/or leave this secure area, your browser will again display a dialog box to notify you that you are leaving the secure area. Depending on your browser, the padlock icon on the status bar may change to unlocked or completely disappear.

If you want to see the Security Alert Box whenever you enter a secure web site, make sure the check box in front of "In the future, do not show this warning" in the dialog box is clear (unchecked). This is your reminder that the site you are about to enter is secure. We look forward to your order and thank you for shopping with SpudSpikes.com.

Privacy Policy

Our Privacy Policy is your assurance that we do not rent or sell our customers' names or email addresses to outside companies, nor do we provide your name and address to the manufacturers whose products you buy—except to those manufacturers who ship product(s) directly to you. We maintain strict security over all the information you share with us, as well as the manufacturers we work with. For full details on our Privacy Policy, click here!

Ordering Offline

We want you to be comfortable when you order from our site. If you wish, you may order offline—by mail or by phone—so you don't have to supply your credit card data on the site. For full details on Ordering Offline, click here!

Ordering by Phone

Our site meets the mandatory Payment Card Industry (PCI) Compliance, which is in place to protect customers' private information for orders both online and in office. When you place an order online through our site, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you'll be taken offline to our secure PCI Compliance processing gateway, Authorized Net, where your credit card information will be verified and authorized in the amount of the ordered placed.

To meet mandatory PCI Compliance in our office, we will no longer take phone orders so as to not be in direct contact with our customers' credit card information. Because SpudSpikes.com meets PCI Compliance, you can rest assured that your personal data is protected when making an online order with us. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data is best protected when you are in control of that information and not us. We look forward to your online order.

If you have any questions about the product before placing your order, please feel free to contact us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. Pacific time (Monday – Friday) and we'll be happy to answer any questions you might have.

Return Policy

To learn about our Return Policy and how it works before ordering products, click here.

Shipping Policy

At SpudSpikes.com we appreciate your business! We strive to ship products within 2 days of order placement; however, please allow 7 to 14 business days for your products to arrive. All shipping charges include a small handling fee.

For those living within the U.S. and Canada, make sure the correct shipping address is included on the Shipping Information page and your credit card information is included on the Billing Information page. This will assure that the product will be shipped on time and billed correctly. Some products can be shipped to a P.O. Box, but we ship to a physical address only unless other arrangements are made in advance.

We do sell outside the U.S. and Canada, but these transactions are handled through our email at customerservice@spudspikes.com. If you live abroad and are interested in ordering products, please send us an email that includes your complete shipping information and the quantity of product. We will then research the most economical way to ship the product to you and send you a shipping quote by email.

To learn more about our Shipping Policy and actions we will take when provided an incorrect delivery address, click here!

Our Guarantee

We want you to have a great experience when you purchase products from us. If you receive a damaged or defective product, please email us at customerservice@spudspikes.com with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.

Previous revisions 01/30/09 & 11/14/10. This Safe Shopping Guarantee notice takes effect as of 02/04/12.






Martha Stewart - American Made 2014 - Nominee Badge
While we are a Martha Stewart American Made 2014 nominee we were not chosen as one of the winners. Perhaps we'll enter in 2015. During the mean time our profile is still in place for the viewing by clicking on the badge. Thanks to all those who voted for us!