The following Return Policy applies to both U.S. and international customers:
C.R.S., Inc. is the co-manufacturer and packager of Spud Spikes® products. While we strive to provide excellent products and service, we understand that there may be circumstances in which you may want to return products to us. However, because some of our products are food items, not all of them can be returned.
Our gourmet seasonings cannot be returned even if it has not been opened. Spud Spikes packages that have been opened, regardless of whether they have not been used, cannot be returned. We can only accept those Spud Spikes packages that have not been opened.
With that said, and at our discretion, it is possible for you to return your merchandise within 30 days of receipt. Please contact C.R.S., Inc., between 8:30 a.m. and 3:00 p.m. Pacific time (Monday - Friday) at 877-378-0065 for an RMA (Return Merchandise Authorization) number. The RMA number needs to be written on at least three sides of the return package. The return item(s) must arrive sealed/unopened, in new condition, and in the original carton(s), with the exceptions noted above.
All return shipping arrangements and costs are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, if the return order is shipped with a "flat shipping cost," the original shipping, handling cost, and insurance fees to ship the order will be deducted from the original purchased amount before the refund is issued. Returns after 30 days will be subject to approval and a 15% restocking fee.
Damaged products: If the item(s) has been damaged in shipment, we will get the shipping carrier involved. Please save all boxes that the product(s) was shipped in. Please provide digital photos of the damage to the product and/or damage to the box. The product will be replaced at no cost to you.
If the item(s) is damaged from misuse, or is not being used correctly, or you simply do not like what you purchased, the item(s) cannot be returned and an RMA will not be issued.
Package(s) sent without an RMA number: Customers who call for an RMA number and are turned down because they didn't meet the requirements described previously cannot return their package(s) to us. Any package(s) delivered to C.R.S., Inc., without an RMA number will become the property of C.R.S., Inc., and will not be returned. If we have to sign for any package(s) returned without an RMA number, especially package(s) that were turned down for an RMA number, the package(s) will become the property of C.R.S., Inc., and will not be returned. Our signing for any such package(s) will forfeit your rights to a refund. If you contact your credit card company or PayPal to reverse the charges when an RMA number was not issued or a package was sent without an RMA number, we will follow the guidelines found under Credit Card Disputes policy in our Customer Support Center.
At our discretion we will inspect all packages that arrive without an RMA number. If we determine that the item(s) has been used, no refund will be given and the package will not be returned. If we determine that the item(s) was not used, we will refund 50% of the original purchase price; however, if the order was shipped under a "flat shipping cost," the original shipping and insurance fees to ship the order will be deducted from the original purchased amount before the refund is issued. In either case, if you contact your credit card company or PayPal to reverse the charges because you are not satisfied with the terms as stated previously, we will follow the guidelines listed under Credit Card Disputes policy in our Customer Support Center.
We want you to have a great experience when purchasing products through our site. If you receive a damaged or defective item(s), please email us at firstname.lastname@example.org with a description of the problem. At our discretion, we will try to work out the details so they are satisfactory for all parties involved.
Previous revisions 01/30/09, 05/06/09, 06/23/09, 07/03/09, 10/30/10, 02/04/12. This revised Return Policy took effect as of 09/04/13.