Return Policy

You may return merchandise within 30 days of receipt if you are not completely satisfied with your purchase. Please contact C.R.S., Inc., between 8:30 a.m. and 3:00 p.m. Pacific time (Monday - Friday) at 509-926-1724 for return authorization (RMA). Returned items must arrive sealed/unopened in new condition in the original cartons(s). All return shipping arrangements and the cost are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, shipping and handling fees are not refundable. Returns after 30 days are subject to a 15% restocking fee.

Credit Card Disputes

Before you contact your credit company to remove a charge you don't recognize on your bank statement, phone the telephone number next to the transaction to investigate the charge. Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed. In most cases it was not a fraudulent charge; the credit card holder has simply forgotten about the charge.

We take chargebacks seriously!

If you contact your bank to remove a charge without first calling us, we will take action to reverse the chargeback. If we are successful, an administrative fee of $55 to reverse the chargeback will be sent to you. If we are unsuccessful, we will send you a bill for the original order amount plus the $55 administrative fee. In either case, if the bill is not paid within 30 days, it will be turned over to a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.

In cases where the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the US or to a Post Office Box, we will file a complaint for criminal mail fraud with the US Postmaster.

Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.

Your transaction will appear on your bank statement as "CRS INC ECOMMERCE 877-378-0065."

Our Guarantee

We want you to have a great experience purchasing products through our site. If for any reason, you are not satisfied with the merchandise or receive a damaged or defective product, please email us at customerservice@spudspikes.com with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.

This revised policy took effect as of 04/25/08.