Terms of Sale
The following Terms of Sale applies to both U.S. and international customers:
Because you proceeded with your order, you agree that you have authorized this transaction. You further agree that you will be responsible for full payment of this order plus an administrative fee if you contact your credit card company or PayPal to reverse the charge on your bank statement after receiving the product you ordered. Other actions that may be taken can be found in our site's main Return Policy. You are responsible for your package(s) if you choose to decline "signature required" at the time the order was placed.
Shipment delivery: Orders are normally shipped with "no signature required," unless you choose "signature required" during checkout. We are not responsible for any package(s) delivered without a signature, nor are we responsible for any package(s) stolen after delivery
Import notice to international customers: At this time USPS delivery internationally doesn't offer the "signature required" option. We may, depending on the circumstances of the order, send you a "signature waiver" by email for you to sign before we process your order. We may also use UPS, which offers the "signature required" option to ship the order if we are unable to secure a "signature waiver."
Note: We will override your request for "no signature" and automatically place a "signature required" request on all international orders and on all U.S. orders that exceed $75. Also, we will automatically place a "signature required" on drop-ship orders, orders shipped to an address that differs from the credit card billing address, shipments to unconfirmed PayPal addresses, orders shipped to a P.O. Box address, and American Express customers. Finally, at our discretion, we reserve the right to override any order that requests "no signature."
For UPS packages that require a signature, the UPS driver will leave a UPS "InfoNotice" to notify you know that a first attempt was made to deliver your package. The notice will tell you when a second attempt will be made, or leave instructions for you to call 1-800-833-9943 so you can pick up the package yourself or change the way the package is delivered. As the receiver, you can change the delivery destination of the package or authorize the driver to release the package. In either case, UPS or C.R.S., Inc., will not be responsible for the package if you choose to change the way the package is delivered after we've shipped the package with "signature required."
After a third attempt at delivery, UPS will send a postcard telling you how and where you can pick up your package from UPS. UPS will hold the package for 5 business days before returning the package to us. If, after we receive your package, you ask us to resend it, we will charge you for reshipment and for any shipping expenses that UPS charged us for return of the package. We will contact you by email or phone to make arrangement for shipping payment. When UPS leaves the first UPS "InfoNotice," please follow their instructions or call UPS at 1-800-833-9943 so you can receive your package in a timely manner.
For USPS packages that require a signature, the postal carrier will leave a notice to notify you that an attempt was made to deliver your package. Although the Postal Service could leave up to three notices, consider the first one the only one you will receive. Make arrangements to pick up your package at your local Post Office after you get that first notice. If your package is returned to us, there will be an additional shipping charge to send out the package again. If you don't want us to reship the package we will credit back the cost of the product only; shipping will not be reimbursed.
If your package is returned to us because you refused to pick up your package and you are expecting a refund, be advised that the refund will be for the product only, minus the original shipping and handling cost, return shipping cost, and a 50% restocking fee. It can take up three weeks before we know the amount of the return shipping cost. After we receive this information, a refund will be issued.
If you call us or send us an email that you refuse to pick up your package or you refuse to redirect the delivery of the package because we overrode your decision of "no signature" to "signature required" as outlined previously, you will be responsible for the return shipping cost placed on the package by the carrier involved, and a 50% restocking fee. In addition, if you contact your credit card company or PayPal to dispute this transaction because you don't want to make arrangements to sign, redirect, or pick up the package, be aware that you will still be responsible for the original shipping and handling cost, return shipping cost, a 50% restocking fee, and administrative fee as outlined under Credit Card Disputes policy in our Customer Support Center.
If you are an international customer, you are responsible for paying the duties, taxes, and/or any other fees associated with any products you ordered in the United States for importation into your country. C.R.S., Inc., is not responsible for any fees required on any package being processed and cleared by your country's custom officials. Any customer who refuses to pay the required fees to import any international package shipped by C.R.S., Inc., will be responsible for the return shipping costs placed on the package by the carrier involved.
In addition, if you contact your credit card company or PayPal to dispute a transaction with C.R.S., Inc., because you refused the package due to your country's custom requirements that you pay duties, taxes, and/or other fees, you will still be held responsible for the original shipping cost, return shipping cost, and the administrative fee as outlined under Credit Card Disputes policy in our Customer Support Center.
Where allotted, if we place a "signature required" on your order, it was placed to protect all parties involved and to follow our policies as outlined in the Terms of Sale.
Your transaction will appear on your bank statement as "CRS INC ECOMMERCE 877-378-0065."
Previous revisions 12/12/08, 06/23/09, and 07/03/09. This revised Terms of Sale took effect as of 09/04/13.