The following Return Policy applies to both U.S. and international customers:
C.R.S., Inc. is the co-manufacturer and packager of Spud Spikes®. Our Burly Babe® brand, including Spud Spikes seasonings, is made for us, and we roast and package the Nutty Bavarian® nuts—both glazed and lightly salted cashews. Although we strive to provide excellent products and service, we understand that there may be circumstances in which you may want to return products to us. However, because some of our products are food items, not all of them can be returned.
Because they are food items, our gourmet seasonings—both Spud Spikes and Burly Babe brands—cannot be returned even if the packages have not been opened. Spud Spikes packages that have been opened, regardless of whether they have not been used, cannot be returned. We can only accept those Spud Spikes 4-nail packages without the seasoning (not the combo kit) that have not been opened. Because Burly Babe tender meat snacks and the Nutty Bavarian roasted glazed nuts and lightly salted cashews are also food items, they also cannot be returned.
With that said, and at our discretion, it is possible for you to return your merchandise within 30 days of receipt. Please contact C.R.S., Inc., between 8:30 a.m. and 3:00 p.m. Pacific time (Monday–Friday) at 877-378-0065 for an RMA (Return Merchandise Authorization) number. The RMA number needs to be written on at least three sides of the return package. The return item(s) must arrive sealed/unopened, in new condition, and in the original carton(s), with the exceptions noted above.
All return shipping arrangements and costs are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, if the return order is shipped with a “flat shipping cost,” the original shipping, handling cost, and insurance fees to ship the order will be deducted from the original purchased amount before the refund is issued. Returns after 30 days will be subject to approval and a 15% restocking fee.
Damaged products: If the item(s) is damaged during shipment, we will get the shipping carrier involved. Please save all boxes that the product(s) is shipped in. Please provide digital photos of the damage to the product and/or damage to the box. The product will be replaced at no cost to you.
If the item(s) is damaged from misuse, or is not being used correctly, or you simply do not like what you purchased, the item(s) cannot be returned and an RMA will not be issued.
Package(s) sent without an RMA number: Customers who call for an RMA number and are turned down because they did not meet the requirements described previously cannot return their package(s) to us. Any package(s) delivered to C.R.S., Inc., without an RMA number will become the property of C.R.S., Inc., and will not be returned. If we have to sign for any package(s) returned without an RMA number, especially any package(s) that is turned down for an RMA number, the package(s) will become the property of C.R.S., Inc., and will not be returned. Our signing for any such package(s) will forfeit your rights to a refund. If you contact your credit card company or PayPal to reverse the charges when an RMA number was not issued or a package was sent without an RMA number, we will follow the guidelines in our Credit Card Disputes policy found under the Customer Service > Policy heading.
At our discretion, we will inspect all packages that arrive without an RMA number. If we determine that the item(s) has been used, no refund will be given and the package will not be returned. If we determine that the item(s) was not used, we will refund 50% of the original purchase price; however, if the order was shipped under a “fixed shipping cost,” the original shipping and insurance fees will be deducted from the original purchased amount before the refund is issued. In either case, if you contact your credit card company or PayPal to reverse the charges because you are not satisfied with the terms as stated previously, we will follow the guidelines in our Credit Card Disputes policy found under the Customer Service > Policy heading.
We want you to have a great experience when purchasing products through our site. If you receive a damaged or defective item(s), please email us at firstname.lastname@example.org with a description of the problem. At our discretion, we will try to work out the details so they are satisfactory for all parties involved.
Previous revisions 01/30/09, 05/06/09, 06/23/09, 07/03/09, 10/30/10, 02/04/12, 09/04/13, & 01/24/16. This revised Return Policy took effect as of 10/31/16.