How We Use Your Information
Any personal information you share with us online—which could include your full name, full address, email address, phone, and fax numbers— is not sold or rented . Period. Any personal information you provide online for product purchases is supplied to the appropriate manufacturer in the form of a shipping order for that order only. To meet the mandatory Payment Card Industry (PCI) compliance, our site does not take nor store credit card information.
Once you “Proceed to Checkout,” any personal information you provide is in a secure area.
You may cancel your order at any time before submitting personal information by simply removing your items from cart located on the right-hand side of the screen under “Products in Your Order.” The information we retrieve from the site is used only to process your order.
Your personal information is saved to a secure location that is only accessible to SpudSpikes.com and you via usernames and passwords. Credit card information is not stored in our database; one print copy of your order is made when the order is first taken from the database. This copy is used to facilitate the issuance of credit, if necessary, and for tax purposes only.
CS-Cart, the program that runs our shopping cart, will occasionally require repairs or updates to keep it running accurately and efficiently. When this happens, a temporary password is set so that a programmer can access the program’s administrative files.
Our commitment to children’s privacy is important to us. For this reason, we do not collect or maintain information from site visitors whom we actually know are under 13 years of age. Additionally, no part of this site is designed to attract anyone under 13 years of age.
Periodically we email our customers—using only first names and email addresses—information about “Special Deals” or “New Products” from our Shopping Mall that we believe may be of interest to you. You may update your email address in our mailing list online.
Again, we do not rent or sell customers’ personal information!
In order for us to fulfill your order(s), we need to share some of your personal (not credit card) information with outside parties such as fulfillment houses or manufacturers. If you do not wish for this information to be shared with them, we will be unable to fill your order.
Periodically we send emails to our customers announcing “Special Deals” or “New Products” in our Shopping Mall. If you prefer not to receive such emails, please send us an email with “Remove” in the subject line.
To change or update your personal information or to review your records, log into My Account (top-right corner of the screen), send us an email at firstname.lastname@example.org, or call us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. (PT), Monday–Friday. We are happy to assist you in any way we can.
There is no fee associated with this service.
Ordering by Phone
Our site meets the mandatory Payment Card Industry (PCI) compliance, which is in place to protect customers’ private information for orders both online and in office. When you place an order online through our site, and you choose to use your credit card, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you will be taken offline to our secure PCI Compliance processing gateway, Authorized Net or PayPal, where your credit card information will be verified and authorized in the amount of the ordered placed.
To meet mandatory PCI compliance in our office, we prefer not to take orders over the phone; that way we have no direct contact with our customers’ credit card information. Because SpudSpikes.com meets PCI compliance, you can rest assured that your personal data are protected when making an online order on our site. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data are best protected when you are in control of that information and not us. We look forward to your online order.
If you have any questions about the product before placing your order, please feel free to contact us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. (PT), Monday–Friday, and we’ll be happy to answer any questions you might have.
Learn about our Return Policy and how it works before ordering any products.
Learn about our Shipping Policy and the actions we take when we’re provided with an incorrect delivery address.
We want you to have a great experience when you purchase products from our site. If you receive a damaged or defective product, please email us at email@example.com with a description of the problem. We will work out the details so they are satisfactory to you.