Safe Shopping Guarantee
Our new CS-Cart shopping cart system is designed to be secure from the ground up. Your credit card information is not stored in the shopping cart system. The information is used only to verify your payment in real time, and then it is discarded. Simply put, your credit card information is safe from prying eyes.
If your browser supports a security protocol such as SSL (Secure Sockets Layer) or PCT (Private Communication Technology), and nearly all do, you can safely order products online. Once your browser requests a secure connection to our server during the checkout process, a Security Alert Box will appear. This tells you that your browser is attempting to establish a secure connection with our server. Note that no information is transmitted over the Internet until this connection is established.
Upon establishing a secure connection, a “locked paddle lock” or a “key” icon (depending on your browser) will be displayed on the status bar just above your start bar. After you complete the checkout process and/or leave this secure area, your browser will again display a dialog box to notify you that you are leaving the secure area. Depending on your browser, the paddle lock icon on the status bar may change to be unlocked or completely disappear.
If you want to see the Security Alert Box whenever you enter a secure website, make sure the checkbox in front of “In the future, do not show this warning” in the dialog box is left unchecked. This is your reminder that the site you are about to enter is secure. We look forward to your order, and thank you for shopping with SpudSpikes.com.
We want you to be comfortable when you order from our site. If you wish, you may order offline—by mail or by phone—so you don’t have to supply your credit card information on the site. For full details on how to order offline, click here!
Ordering by Phone
Our site meets the mandatory Payment Card Industry (PCI) compliance, which is in place to protect customers’ private information for orders both online and in office. When you place an order online through our site, and you choose to use your credit card, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you will be taken offline to our secure PCI Compliance processing gateway, Authorized Net or PayPal, where your credit card information will be verified and authorized in the amount of the ordered placed.
To meet mandatory PCI compliance in our office, we prefer not to take orders over the phone; that way we have no direct contact with our customers’ credit card information. Because SpudSpikes.com meets PCI compliance, you can rest assured that your personal data are protected when making an online order on our site. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data are best protected when you are in control of that information and not us. We look forward to your online order.
If you have any questions about the product before placing your order, please feel free to contact us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. (PT), Monday–Friday, and we’ll be happy to answer any questions you might have.
To learn about our Return Policy and how it works before ordering products, click here!
At SpudSpikes.com we appreciate your business! We strive to ship products within 2 days of order placement; however, please allow 7 to 14 business days for your products to arrive. All shipping charges include a small handling fee.
For those living within the United States and Canada, make sure the correct shipping address is included on the Shipping Information page and your credit card information is included on the Billing Information page. This will ensure that the product will be shipped on time and billed correctly. Some products can be shipped to a P.O. Box, but we ship to a physical address only unless other arrangements are made in advance.
We do sell outside the United States and Canada. Those international countries we ship to are set up in our CS-Cart, so you can order directly through our site. Current countries include Australia, Denmark, Finland, Germany, Ireland, New Zealand, Norway, Sweden, Switzerland, United Kingdom, and the United States Virgin Islands. Products to these countries will be shipped via air using U.S. Postal Service.
If you are interested in ordering products and your country is not listed above, please send us an email with your shipping address at firstname.lastname@example.org. We will research the possibility, and if we can add your country to the current list, we will do so and will email you our decision.
To learn more about our Shipping Policy and actions we will take when we are provided with an incorrect delivery address, click here!
We want you to have a great experience when you purchase products from us. If you receive a damaged or defective product, please email us at email@example.com with a description of the problem. We will work out the details so they are satisfactory to you.
Previous revisions 01/30/09, 11/14/10, and 02/04/12. This revised Safe Shopping Guarantee notice took effect as of 01/24/16.